Client Bill of Rights
Great relationships are based upon a mutual level of trust and managed expectations. The Client Bill of Rights clearly identifies the level of proactive service and relationship you will experience at LPL Financial Located at First City Bank.
Quality of Service
You are entitled to a level of service that generally exceeds expectations through proactive, courteous service from all associates at LPL Financial Located at First City Bank.
You have the right to work with a trustworthy, dependable, independent Advisor focused on your goals, hopes, and dreams. Your Advisor will develop a personal relationship with you through insightful communication highlighting our core beliefs, investment outlook, and management philosophy. Your Advisor will present portfolio reviews annually or as often as necessary, and be available to answer the questions that matter to you as they arise.
Recommendations Based Upon Your Needs
You have the right to professional, independent, and sound advice based upon your defined needs, risk tolerances, and goals. Through holistic planning your needs are well-defined and constantly monitored.
You have the right to the strictest levels of confidentiality with information provided to your investment team. We promise to protect all information to the highest standards outlined by SEC, FINRA, state and regulatory agencies.
You have the right to a transparent relationship that clearly defines the costs for portfolio management, transactions, and advisory services. All communications from our team will strive to be clear and concise. If you have a question, it is our duty to answer it for you in an understandable way.
You have the right to be communicated to in a timely manner and the right to a prompt response from our team. As your Trusted Advisor, we commit to returning calls by the end of each business day. Should you require additional research, our team will set a defined time frame to return your call.
You have the right to continual education throughout our relationship. Through education, our team will project reasonable expectations and achievable scenarios in the development and constant monitoring of your financial plan.
You have the right to receive best execution in all that we do. Portfolio transactions will be executed in a timely manner, at the best available price, and with prompt confirmation. All interactions with our team will be completed in a precise and prompt manner.
You have the right to accurate reporting of all managed accounts. Your statements will identify all account positions held, cash receipts, and disbursements made through your accounts with us.